SamCart Customer Service

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The internet has made shopping so much easier. You can access catalogs, order multiple items, receive next-day delivery and plan your entire trip from the comfort of your home.

Did you ever consider how these websites work? How can a website handle the hundreds of transactions that happen in one day? For other brands, reaching this number may take as little as an hour. Perhaps you have been considering opening up your own shop. Now it can be selling some handmade crafts you’ve made over the weekend or an online course you’ve been interested in teaching. Either way, you’ll need a platform to host, manage, and organize the items you have for sale.

SamCart is the solution. SamCart is a web-based checkout management system with several purchasing templates such as order bumps, upsells, subscriptions, and even payment plans.

In this article, we will explore the exact features that SamCart has to offer, as well as the pricing and customer support structures SamCart has. Let’s see if this digital e-commerce platform can bring our business to the internet a little easier.

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Before you go on, you may want to check out this video by How To Entrepreneur on YouTube that gives a quick overview. Afterward, you will want to read the rest of the article for a more comprehensive review.

SamCart Features SamCart Customer Service

SamCart can be described as a “digital E-commerce platform.” For the less tech-savvy amongst you, we can break this term into two: “E-commerce” and “Digital platform.”

Even though you may not be aware of it, E-commerce is something you and I are likely to be familiar with. These are shopping websites like Amazon and eBay. And, by extension, Facebook because of their now-popular marketplace function.

Now for everything you see on the internet, you’ll need an appropriate platform. Instagram and Twitter are popular platforms for social media posts. In contrast, blog posts usually find themselves on blogging sites like WordPress. ECommerce, by this train of thought, would be on Amazon and eBay.

SamCart comes in by taking both spheres, e-commerce management and a digital platform, and packaging it in a service that aims to provide better product organization and reporting beyond just manually handling orders on a per transaction basis.

SamCart focuses on content creators and teachers looking to expand their audience and revenue in a clean, efficient, and easy-to-use way.

SamCart allows you to efficiently distribute your e-commerce content, optimizing for conversions and improving the shopper experience. For the budding online tutors there, you can manage and sell your virtual courses with easy-to-set-up features like options to buy, upgrade, and subscribe to content.

You can also access features like automated billing, promotion management, payment plans and payment plans for more robust online services. This is applicable to any product, no matter if it’s services or physical consumer goods.

SamCart Customer Service

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Selecting a Template

SamCart markets itself not only on its numerous features but also its ease of use. Start by choosing a template that you like for your products. Your chosen template will dictate how your products will be featured on the webpage. So if you want a template that highlights a particular product or functions as a carousel of your best-selling items, you can pick from one of their many pre-designed builds. You’ll be able to tweak the page to your liking, from color to layout. No coding experience is required to get your store up and running in just a few minutes of work.

It can be linked to your social media

Next, you’ll want to link the store’s webpage you just created to your social media accounts and shop pages. This will allow you to keep all your content in one place, while also having a separate location for all transactions and checkouts.

Even shop owners who already have listings on Amazon and Etsy can benefit from this. This allows you to design your products in a way that suits you best without having to compete with the crowded digital marketplace. You can have custom domains to better brand your products and link your preferred payment processors and product add-ons to better boost conversion on each product.

SamCart welcomes subscription-based services. They are ready to provide various methods of increasing shopper conversions and upsell other subscription packages. You can track these activities to better see which strategies are working for your shop and which aren’t. This puts the power of consumer research and shop management entirely in your hands.

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Rich Shop Reporting and Shopper Optimization

Let’s get down to the details of what more experienced shop owners would find useful. SamCart offers various revenue optimizing methods that can help get more from each shopper. You can use multiple shopper checkout features like order bumps, which can appear as small add-ons that you can attach to individual products to help boost revenue from each sale. One-click upsells can be used to increase revenue after shoppers have made their first purchase. This feature includes flash sales or limited-time offers.

As any shop owner would know, marketing is a crucial aspect of your business at any time. With SamCart, you will have the opportunity to see which materials work and which don’t with platform-based A/B Testing on each page. Smart Pixel tracking, the backbone of Google and Facebook’s platforms, is also made available to you so you can start tracking which advertising execution on which platform led to a specific sale.

After all of this, you’ll want to see how your shop is doing at the end of every period. SamCart provides advanced real-time reporting to help you understand your customers and shoppers at a macro level. To better serve you and your customers, SamCart allows you to create your own integrated CRM system. This will allow you to establish long-term customer relationships as well as increase the standard basket size of each shopper. These integrated customer services allow you to add coupons/discounts and various payment options, as well as customer portals for a better customer experience.

SamCart offers many more features than these. SamCart’s many pricing plans include tax and vat calculation, web page optimization, cart abandonment, and even an affiliate centre for product partners.

SamCart Pricing

SamCart offers three different payment plans that can suit shop owners at any point in their entrepreneurial venture. The team behind SamCart titled each payment plan aptly as “Launch,” “Grow,” and “Scale.”

The “Launch” payment plan is a great entry-level option at $49/month. It is ideally suited for shop owners who are looking to just get started in selling something online. This is the most basic plan you can get. It includes most of the features you’ll need to start your business, like sales & tax support, custom domains, unlimited pages, and more.

The “Grow” plan is SamCart’s most popular plan available. This plan is designed to increase your customer base’s conversion rate and increase the value of each purchase. The cost of this plan is $99 per month. It trumps the “Launch” plan by including advanced features such as the previously mentioned order bump collections and post-purchase upsells, as well as the option to have multiple payment options in one store page.

The Grow plan also expands the collaborative capabilities of your store, increasing the number of admins to 3 from just a single admin in the Launch plan. SamCart’s suite of reports can be included in the Grow plan to help you better manage customers and analyze them to improve your relationship.

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Their last and most advanced plan to the public is their “Scale” plan. The Scale plan costs $199 per month and includes all of the features of the Launch and Grow plans. It also has more advanced features that will help you stay ahead and make the most of your existing and potential customers.

The Scale plan includes a SamCart onboarding to help you better understand the tools at your disposal. You also get more admin capabilities, such as role setting and the ability to have up 10 admin users managing the store page. You can expect even more robust reporting with a convenient scheduled reporting system that will allow you to automate when and how your store performance reports are delivered. SamCart Customer Service

You can expect to use the Scale plan’s advanced Cart abandonment feature to remind customers who left your store without buying. It also allows you to nurture your affiliate center to better manage your content partners.

SamCart’s ability to separate these features into different rates is a benefit. It allows customers to choose the level and degree of fidelity SamCart can offer them regarding how they want their store managed. Casual side-hustlers can be happy with the Launch plan as it gives them more than enough tools to put their products and services out there. The Scale plan may be more suitable for stores that are looking to move to a platform that allows them to have greater control over their business and optimize it. The Grow plan is a good middle ground. It offers all the essential features that budding entrepreneurs need to better understand their customers and doesn’t cost too much. SamCart Customer Service

Don’t worry; you can try their 14-day free trial if you’re still not convinced of SamCart’s capabilities. If you’re not satisfied with your experience, SamCart will refund all of your money within 30 days. You won’t need to worry about contract lock-ins here as you’re free to upgrade, downgrade, change, and even cancel your account at any time for any reason.

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SamCart Support

SamCart doesn’t just give you the information. They want you to be able to explain how it works. This is especially important for those who are looking to launch their Launch Plan and don’t know how to set up an online store.

All plans include email support and access the knowledge database. Higher-tiered packages offer priority email support for any matter they address. SamCart Customer Service

SamCart also features a blog that is constantly updated with tips and tricks to help you optimize your store and strategize it using the SamCart platform. These tutorials can be as simple as how to use the “Add-to Order” feature or the Sales Tax calculator, but they also include more strategic ideas such new templates for specific industries and market strategies.

SamCart offers free webinars to help entrepreneurs grow their online business. Register for this free course. It promises data-backed research about what works in an ECommerce environment online, as well ways to improve what you have with your existing shopper base. SamCart Customer Service

SamCart Overall Impressions

SamCart may be relatively new to the ECommerce platform industry. It is not a novice in its capabilities.

SamCart is primarily focused on optimizing shopper funnels. It seems to be able better understand shoppers who visit store pages and help them maximize their potential by providing robust reporting and advanced shopping features such as upsells or order bumps.

SamCart is available in three price levels, so you can choose the one that suits your needs best.

Let’s say you want to sell a service or digital product. You need a platform that allows you to easily build your online storefront. In that case, SamCart may be the service for you.

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Most Frequently Asked Questions SamCart Customer Service

Is SamCart Legit?

SamCart has been around since 2004, started by CEO Brian Moran, but has recently really hit its stride in 2014 as a provider of shopper funnel solutions for e-commerce platforms. The company now has more than 30 seasoned e-commerce, marketing and start-up professionals in its internal team. SamCart’s success is due to the many years of experience these individuals have in the industry, from managing clients to product design, to marketing and client management.

What is SamCart used for?

SamCart is an e-commerce tool that enables shop owners and entrepreneurs to sell their goods online through pre-built templates and tools available through their service. With SamCart, you can better understand your customers as each tool is built to optimize shopper funnel behavior at each step.

Is SamCart a payment processor?

What may confuse many is the distinction between an e-commerce platform and a payment processor. SamCart is not a payment processor, but it can assist you in attaching your store page to some of the best processors in the market. It can also connect your own “market account” to the web page to make use of any payment processor you are currently using.

Payment processors are digital service providers that act as executors for online transactions. Some of the most popular online payment processors include, but not limited to:

PayPal, Google Pay and Apple Pay.

What platforms can SamCart work with?

As we mentioned above, SamCart is designed to be as easy to use for the store owner as possible. Integration to most tools available online for storefront owners is usually covered by SamCart’s suite of tools so you can attach your blog, socials, website, and other systems to better synchronize your business with the SamCart platform.

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